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Privacy Policy

Last updated: September 2023

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DO NOT USE MY DATA

I. BACKGROUND: STATE-SPECIFIC NOTICE (CALIFORNIA)

XRLab Corporation ("our team," "we," or "the company") values the confidentiality of your data. This document, known as the "Privacy Statement," details our commitment to safeguarding your data and elaborates on the nature of information we might gather when you visit and/or engage with our online platform located at https://xrlab.ai/ (referred to as the "Platform").

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Personal data or personal details refer to any data linked to an identifiable individual. An individual can be recognized through such data, either directly or when combined with other pieces of information. This might include identifiers like a number or details related to one's physical, mental, financial, or social characteristics.

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This Privacy Statement is intended for all visitors and other individuals who interact with our Platform (“Visitors”). Under the GDPR, we act as the data handler, unless specified otherwise.

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IT IS CRUCIAL TO THOROUGHLY REVIEW THIS PRIVACY STATEMENT. THIS DOCUMENT ILLUMINATES HOW WE HANDLE YOUR PERSONAL DETAILS. BY ENGAGING WITH OUR PLATFORM, YOU CONFIRM YOUR ACCEPTANCE OF THE TERMS LAID OUT IN THIS PRIVACY STATEMENT.

NOTICE FOR RESIDENTS OF CALIFORNIA

Pursuant to the California Consumer Privacy Act of 2018 (CCPA), residents of California are entitled to:

  • Inquire about categories of personal data we handle;

  • Know the sources from which we obtain personal data;

  • Understand our intent for managing personal details;

  • Know third parties with whom we might share your personal details;

  • Access specific pieces of personal data we might have gathered about a certain user, provided the information in the request is credible enough for us to identify the user.

NAVIGATIONAL LINKS IN THIS PRIVACY STATEMENT:

PERSONAL DETAILS

Information on the types, sources, and processing objectives.

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Under the CCPA, personal details exclude data that is anonymized or grouped.

DATA SHARING

Insights into potential sharing of your details.

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All third-party entities involved in data handling operate based on agreements and for specific business objectives.

OPT-OUT PREFERENCES

For discontinuing data collection or processing, reach out to us at support@xrlab.ai. Opting out might impact Platform features, potentially limiting your experience.

INQUIRIES

For verified access, data portability, or deletion requests, email us at support@xrlab.ai. Mention “California Privacy Rights” in your message.

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While submitting a verifiable request, be prepared to:

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  • Offer adequate details for us to reasonably confirm your identity or that of your authorized representative. This might include your name, address, and email. For identity verification, you might face a series of security queries.

  • Clearly describe your request to enable us to accurately process and respond.

  • We might need additional details or documents for identity verification. Verification checks, possibly involving third-party services, might be conducted to ensure authenticity and to prevent unauthorized access.

  • Your personal details in such requests will solely be used for identity or request verification and will be retained only as long as necessary for this purpose before being deleted.

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We aim to address verified requests within 45 days of receiving them. If additional time is needed, we will inform you of the reasons and any extensions.

RIGHTS OF EQUALITY

Exercising your rights will not result in any discriminatory actions from our side. However, if you choose to erase your personal data, it may affect our ability to provide services.

DATA SALES

We never trade your personal data with third parties.

II. TYPES OF DATA HANDLED

Upon accessing and/or using the Platform, various data categories might be collected.

Voluntarily Provided Data

Data shared via our "Get in Touch" section on the Platform (hereafter, "Get in Touch" portal) may be recorded. If you use this portal, data like your name, email, message content, and any optional attachments might be gathered. We utilize infrastructure from Cloud Services Corp. (a subsidiary of e-Commerce Ltd.) or Global Hosts Ltd. for this data's collection, storage, and processing. This information is solely used to address your queries.

Automatically Processed Data

Your device and user interactions might be automatically logged when accessing the Platform. Such data is generally non-personal and accessed in an aggregated manner. This information helps enhance our Platform and user experience.

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Automatic data processing tools, such as analytics or advertising utilities, may be employed. Some of these might profile personal data, analyzing aspects like preferences, interests, behavior, or location.

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Device Information: Data like device type, OS type and version, screen dimensions, orientation, and other device-specific details might be logged. Connectivity Details: Information related to your ISP, IP address, browser type and version, and other connectivity metrics might be recorded. Location Data: IP-based location data, including country, state, and city, might be processed. Identifiers: Data like advertising IDs might be gathered. Cookies & Technologies: Cookies and similar trackers might be employed when you visit the Platform to enhance user experience and understand user behavior. Log Details: Each access request to the Platform generates log file data, which includes details like access time and user interactions.

III. PURPOSES FOR DATA MANAGEMENT

Our goal is to elevate our Platform and offer superior experiences. To this end, we employ your data:

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(a) Platform Enhancement: We utilize auto-processed data to understand trends, detect issues, and optimize our Platform.

(b) Communication: Data shared via the "Get in Touch" portal aids us in addressing your feedback or queries.

(c) Law Enforcement & Fraud Prevention: We aim for a secure, spam-free Platform. Your data assists in monitoring for illegal activities or breaches of our User Agreement.

IV. DATA DISCLOSURE

While we don't lease or sell your personal data, it might be shared with third-party firms offering automatic data processing tools for the Platform. We don't influence or oversee these third parties' tracking tools or their use.

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Our third-party service collaborators include:

  • Services performed: AI-generated content provider

  • Entity name: OpenAI, L.L.C.

  • Entity location: (U.S.A.)

  • Link to Privacy Policy: Please check with the OpenAI Privacy Policy at https://openai.com/privacy/ 
    To learn more information about applicable license terms with respect to User Content, visit https://openai.com/terms/

  • Services performed: In-App subscription implementation and revenue analytics service

  • Entity name: RevenueCat, Inc.

  • Entity location: (U.S.A.)

  • Link to Privacy Policy: Please check with the Adjust Privacy Policy at https://www.revenuecat.com/privacy

V. CROSS-BORDER DATA MOVEMENT

XRLab operates globally, delivering our Platform to users across borders.

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Both we and third-party providers, who offer automated data processing tools for the Platform, may transfer information across international borders. This means data may move from your region to countries with different data protection norms.

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For users in the European Union or regions with distinct data regulations, please understand that data, including personal details, may transfer to regions without equivalent data protection standards. We ensure that recipients adhere to data protection standards consistent with prevailing laws.

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By engaging with our Platform, you consent to your data being transferred internationally, potentially to regions with varying data protection standards.

VI. DATA STORAGE PROTOCOLS

We rely on esteemed hosting platforms to store your data, always prioritizing its security. For our hosting needs, we specifically use Firebase. Trust in the integrity and protection of your data is paramount to us.

VII. DURATION OF DATA RETENTION

We typically retain your personal details for as long as it serves a legitimate purpose: to uphold our agreement with you and to adhere to legal mandates. If you desire that we no longer use your information, you can request its deletion.

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Nevertheless, for legal compliance (like tax or audit purposes) or to ensure platform security, some data may be retained for specific durations.

VIII. YOUR PRIVACY RIGHTS

You possess certain rights concerning your personal data:

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  • Access and Portability: You can request a copy of your personal data.

  • Data Correction: If you can't update your data, you can request changes.

  • Data Erasure: You can request the deletion of your data.

  • Processing Restrictions: In certain scenarios, you can limit how your data is used.

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To exercise these rights, contact us at support@xrlab.ai. We ensure these rights for data we directly access and store. To object to automatic data processing, contact the relevant third-party providers mentioned in Section IV.

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Residents of Abu Dhabi, UAE can direct their privacy-related queries to our representative: Talgat Kussainov, located at Yas Creative Hub, Office 218, Abu Dhabi, UAE. You can reach him via email at support@xrlab.ai.

IX. OPTING OUT

To restrict data collection:

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Google Analytics: Use the Google Analytics Opt-out Browser Add-on. Manage cookies via browser settings. More details are available at Google Analytics' site.

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Note: Disabling cookies may affect the Platform's performance.

X. SAFEGUARDS

We prioritize your data's security. We adopt industry-standard measures to safeguard your data during transmission and storage.

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While we employ robust measures, complete digital security can't be guaranteed. In case of a security breach, we'll notify you as per legal requirements.

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For security queries, email support@xrlab.ai.

XI. CHILD SAFEGUARDS

Our Platform isn't designed for individuals under 18. We intentionally avoid collecting data from those under this age. If we discover such collection, we'll take steps for immediate deletion. If you suspect we might have data from someone under 18, please inform us.

XII. UPDATES TO THIS POLICY

We may periodically update this Privacy Statement. Regularly reviewing this page ensures you're updated on our practices.

XIII. REACH OUT TO US

For questions about this Privacy Statement, contact us at support@xrlab.ai.

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© 2024 XRLab FZ-LLC. All rights reserved.

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